Article ID: 321637 - View products that this article applies to.
This article was previously published under Q321637
Consider the following scenario. You are using a Creative Labs SoundBlaster 16 Joystick with a game port. The joystick uses the driver that is included with Windows XP. In this scenario, you may experience one or more of the following symptoms:
To work around this problem, remove the Creative Labs SoundBlaster joystick from Device Manager and use another game controller (such as a USB game controller) in Windows XP. You may also be able to temporarily work around this problem by reinstalling the Creative SoundBlaster Live Value device driver in safe mode. To do this, follow these steps:
If you are experiencing the symptoms that are described in this article, and you do not have a Creative Labs SoundBlaster 16 joystick with a game port together with the Ctljystk.sys version 5.1.2501.0 joystick driver, see the following articles to further troubleshoot this error message:
(http://support.microsoft.com/kb/330182/ )How to troubleshoot a Stop 0x0000007E error in Windows XP
(http://support.microsoft.com/kb/313050/ )Stop: 0x7E Error occurs in Kbdclass.sys when you try to shut down Windows XP
(http://support.microsoft.com/kb/327863/ )Stop error 0x7E occurs in Usbhub.sys if USB bandwidth consumption exceeds 100 percent
(http://support.microsoft.com/kb/818966/ )"STOP: 0x0000007E" error message when you install Windows XP disk image from a Remote Installation Services server
(http://support.microsoft.com/kb/839641/ )You receive a stop error 0x7E in Pci.sys
(http://support.microsoft.com/kb/888372/ )You receive a “Stop 0x0000007E” error message after you upgrade to Windows XP Service Pack 2 on a non-Intel-processor-based computer
(http://support.microsoft.com/kb/940322/ )Error message after you enable the ETW trace log on a computer that is running Windows XP: "0x0000007E (0xC0000005, parameter2, parameter3, parameter4 ) SYSTEM_THREAD_EXCEPTION_NOT_HANDLED"
(http://support.microsoft.com/kb/942237/ )Error message after you wake a Windows XP-based computer from standby or from hibernation: "Stop 0x0000007E SYSTEM_THREAD_EXCEPTION_NOT_HANDLED"
(http://support.microsoft.com/kb/900485/ )Error message in Windows XP Service Pack 2: "Stop 0x7E"
(http://support.microsoft.com/kb/926238/ )You may receive a Stop error message on a Windows XP-based computer that has the ConnectMultiplePorts registry entry configured: "Stop 0x7E"
(http://support.microsoft.com/kb/941021/ )Error message when you repeatedly restart a Windows Vista-based computer: "Stop 0x0000007E"
(http://support.microsoft.com/kb/930979/ )You may receive a "Stop 0x0000007E" error message after you enable the BitLocker Drive Encryption feature in Windows Vista
930311If the articles that are listed in this section do not help you resolve the problem or if you experience symptoms that differ from those that are described in this article, search the Microsoft Knowledge Base for more information. To search the Microsoft Knowledge Base, visit the following Microsoft Web site:
(http://support.microsoft.com/kb/930311/ )Occasional error message on a portable Windows Vista-based computer that wakes from sleep to perform network-related tasks: "STOP 0x0000007E"
http://support.microsoft.comThen, type the text of the error message that you receive, or type a description of the problem in the Search Support (KB) field. Additionally, you might want to ask someone for help or contact support. For information about how to do this, visit the following Microsoft Web site:
For information about how to contact Creative Labs, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
(http://support.microsoft.com/kb/65416/ )Hardware and software vendor contact information, A-K
(http://support.microsoft.com/kb/60781/ )Hardware and software vendor contact information, L-P
(http://support.microsoft.com/kb/60782/ )Hardware and software vendor contact information, Q-Z
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.