The Windows Redirector May Cancel a Session During a Long Locking Operation

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Article ID: 320310 - View products that this article applies to.
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Symptoms

The Windows redirector may incorrectly cancel a session during long-lasting locking operations. This problem may occur in the following scenario:
  • Client A locks a file on the file server.
  • Client B also tries to lock the same file by calling the LockFileEx(hFile,LOCKFILE_EXCLUSIVE_LOCK,...) function.
  • The file server never returns the SMB call to client B because client A still has the file locked.
  • The client B redirector times out and disconnects the session. (The time-out period is controlled by the Sesstimeout registry setting.)

Cause

If the LOCKFILE_FAIL_IMMEDIATELY flag in the LockFileEx function is not set, the server returns only when the file has been successfully locked. This is by design. If this takes longer than the client-side session time-out, the client's redirector cancels the connection.

Resolution

Windows 2000

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix should have the following file attributes or later:
   Date         Time      Version        Size     File name
   ---------------------------------------------------------
   11-Mar-2002  13:14:40  5.0.2195.5059  370,480  Mrxsmb.sys
   07-Mar-2002  13:16:30  5.0.2195.5042  131,920  Rdbss.sys 
				

The fix is to treat the SMB Lock & X command as a long-standing SMB. This makes the command exempt from the Sesstimeout timer. The redirector will wait as long as it must.

Windows XP

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack

Workaround

To work around this problem, use LockFileEx(,,LOCKFILE_FAIL_IMMEDIATELY) instead of LOCKFILE_EXCLUSIVE_LOCK. The LOCKFILE_FAIL_IMMEDIATELY flag returns with an appropriate error if the file is already in use. The program can programmatically try to lock the file again later.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Windows 2000 Service Pack 3 (SP3) and Microsoft Windows XP Service Pack 1 (SP1).

More information

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter Server Product
For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:
296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

Properties

Article ID: 320310 - Last Review: December 24, 2014 - Revision: 4.0
Applies to
  • Microsoft Windows XP Professional
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kboswin2000fix kbwin2000presp3fix kbwin2000sp3fix kbwinxpsp1fix KB320310

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