Problems When You Swap a CD-ROM During Hibernation in Windows XP

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Article ID: 316575 - View products that this article applies to.
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Symptoms

Under the following conditions, your CD-ROM may not work after you resume your computer, and your CD-ROM may have a Code 38 status in Device Manager:
  • Your computer was hibernating when you swapped between two ATAPI device bay CD-ROM devices.
  • You used a data CD in the original CD-ROM drive.
  • You removed the data CD from the original CD-ROM drive before your computer entered hibernation.

Resolution

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size       File name
   --------------------------------------------------------
   10-Jul-2002  09:39  5.1.2600.49     56,064  Redbook.sys
   09-Jul-2002  19:26  5.1.2600.49  1,847,296  Ntkrnlmp.exe
   09-Jul-2002  19:28  5.1.2600.49  1,901,696  Ntkrnlpa.exe
   09-Jul-2002  19:28  5.1.2600.49  1,874,432  Ntkrpamp.exe
   09-Jul-2002  19:26  5.1.2600.49  1,879,552  Ntosknrl.exe
				

Workaround

To work around this problem, use any of the following methods:
  • Use the Eject Hardware tool on the right side of the taskbar to swap drives while your computer is running.
  • Restart your computer after you swap drives.
  • Leave the CD in the drive before you eject the drive.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 316575 - Last Review: December 23, 2014 - Revision: 1.0
Applies to
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kboswin2000fix kbui kbwinxpsp1fix KB316575

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