An Error Occurs in Joy.cpl If a Fujitsu USB Infrared Remote Control Is Connected

Article translations Article translations
Article ID: 311361 - View products that this article applies to.
This article was previously published under Q311361
Expand all | Collapse all


If you connect a Fujitsu Universal Serial Bus (USB) infrared remote control to a Windows XP-based computer and the remote control device has a button, an application error may occur in the Game Controllers tool (Joy.cpl) in Control Panel.


This issue is caused by an attempt to free invalid memory.


To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack
The English version of this fix should have the following file attributes or later:
   Date         Time   Version      Size   File name
   02-NOV-2001  20:43  5.1.2600.18  165.0  Dinput8.dll


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.


Article ID: 311361 - Last Review: October 27, 2006 - Revision: 1.2
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
kbhotfixserver kbqfe kbbug kbfix kbmm kbwinxpsp1fix KB311361

Give Feedback


Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from