Cannot Send Third-Party Mail by Using Earthlink Dial-up Networking and Outlook Express

Article translations Article translations
Article ID: 310887 - View products that this article applies to.
This article was previously published under Q310887
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all


When you use an Earthlink dial-up networking connection to send mail through another Internet service provider (ISP) or e-mail account, you may receive the following error message:
Error 0x800ccc0e. Cannot connect to Server.


To resolve this behavior, replace the Simple Mail Transfer Protocol (SMTP) server for the other ISP or e-mail account with the Earthlink SMTP server ( To do this, follow these steps:
  1. Start Outlook Express.
  2. On the Tools menu, click Accounts.
  3. Click the Mail tab.
  4. Select the other ISP or e-mail account.
  5. Click Properties.
  6. Click the Servers tab.
  7. Change the server information for Outgoing mail (SMTP) to
  8. Click Apply, and then click OK.
  9. Click Close in the Internet Accounts dialog box.


Article ID: 310887 - Last Review: October 24, 2013 - Revision: 2.1
  • Microsoft Outlook Express 5.0
kbnosurvey kbarchive kb3rdparty kbenv kberrmsg kbnetwork kbprb KB310887

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from