Article ID: 260982 - View products that this article applies to.
This article was previously published under Q260982
This article has been archived. It is offered "as is" and will no longer be updated.
When you change the color depth from High Color (16-bit) to True Color (24-bit) on your Windows 2000-based computer while the DVD player is open, you may receive a "Stop 0x0000001E" error message on a blue screen.
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
This problem was first corrected in Windows 2000 Service Pack 1.
Article ID: 260982 - Last Review: October 20, 2013 - Revision: 3.2