Article ID: 189832 - View products that this article applies to.
This article was previously published under Q189832
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If the following registry key
is set to 1, and a phonebook entry from Dial-Up Networking is called by using a shortcut on the desktop, the RASPHONE application will stop with an access violation. The same situation could also happen if Rasphone.exe is started with command line parameters or if Microsoft Outlook is configured to use remote mail.
For additional information on DisableSavePassword, please see the following article in the Microsoft Knowledge Base:
TITLE : Disabling Save Password Option in Dial-Up Networking
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
You can work around this problem by not using shortcuts for phonebook entries or by disabling DisableSavePassword in the registry.
Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.
Article ID: 189832 - Last Review: November 2, 2013 - Revision: 3.0