The Storage Explorer MMC snap-in window crashes if a Fibre Channel HBA is installed in Windows Vista or in Windows Server 2008

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Article ID: 978344 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • A Fibre Channel host bus adapter (HBA) is installed on a computer that is running Windows Server 2008.
  • You open the Storage Explorer Microsoft Management Console (MMC) snap-in window to monitor the HBA status and the performance statistics by using a computer that is running Windows Server 2008 or a Windows Vista. This computer has Remote Server Administration Tools (RSAT) installed.
In this scenario, the Storage Explorer MMC snap-in window stops responding at the Gathering SAN information window. If you click the window, it crashes, and the following event is added to the Application log:


Log Name: Application
Source: Application Error
Date: date
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Computer: computer name
Description:
Faulting application name: mmc.exe, version: version number, time stamp: time stamp
Faulting module name: ntdll.dll, version: version number, time stamp: time stamp
Exception code: 0xc0000374

CAUSE

This problem occurs because the Storage Explorer MMC snap-in window does not check a buffer pointer before it tries to free the buffer. When a user queries some storage area network (SAN) information, and when the Fibre Channel HBA adapter returns an error, a buffer is not allocated. However, the Storage Explorer MMC snap-in window does not check the buffer pointer and tries to free the buffer. Therefore, the Storage Explorer MMC snap-in window crashes.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 0 . 20xxxWindows VistaRTMLDR
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Fcmgrdll.dll6.0.6001.2260883,96819-Jan-201022:01x86
Iscsimgrdll.dll6.0.6001.2260857,34419-Jan-201022:01Not Applicable
Isnsmgrdll.dll6.0.6001.2260860,41619-Jan-201022:01x86
Storexpl.dll6.0.6001.22608568,32019-Jan-201023:22x86
Storexpl.mscNot Applicable33,65201-Apr-200919:02Not Applicable
Fcmgrdll.dll6.0.6002.2231483,96819-Jan-201021:58x86
Iscsimgrdll.dll6.0.6002.2231457,34419-Jan-201021:59Not Applicable
Isnsmgrdll.dll6.0.6002.2231460,41619-Jan-201021:59x86
Storexpl.dll6.0.6002.22314568,32019-Jan-201023:24x86
Storexpl.mscNot Applicable33,65203-Apr-200921:16Not Applicable
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Fcmgrdll.dll6.0.6001.22608105,47219-Jan-201022:22x64
Iscsimgrdll.dll6.0.6001.2260870,14419-Jan-201022:23x64
Isnsmgrdll.dll6.0.6001.2260876,28819-Jan-201022:23x64
Storexpl.dll6.0.6001.22608575,48819-Jan-201023:40x64
Storexpl.mscNot Applicable33,65201-Apr-200916:22Not Applicable
Fcmgrdll.dll6.0.6002.22314105,47219-Jan-201022:02x64
Iscsimgrdll.dll6.0.6002.2231470,14419-Jan-201022:03x64
Isnsmgrdll.dll6.0.6002.2231476,28819-Jan-201022:03x64
Storexpl.dll6.0.6002.22314575,48819-Jan-201023:24x64
Storexpl.mscNot Applicable33,65203-Apr-200920:57Not Applicable
Fcmgrdll.dll6.0.6001.2260883,96819-Jan-201022:01x86
Iscsimgrdll.dll6.0.6001.2260857,34419-Jan-201022:01Not Applicable
Isnsmgrdll.dll6.0.6001.2260860,41619-Jan-201022:01x86
Storexpl.dll6.0.6001.22608568,32019-Jan-201023:22x86
Storexpl.mscNot Applicable33,65201-Apr-200919:02Not Applicable
Fcmgrdll.dll6.0.6002.2231483,96819-Jan-201021:58x86
Iscsimgrdll.dll6.0.6002.2231457,34419-Jan-201021:59Not Applicable
Isnsmgrdll.dll6.0.6002.2231460,41619-Jan-201021:59x86
Storexpl.dll6.0.6002.22314568,32019-Jan-201023:24x86
Storexpl.mscNot Applicable33,65203-Apr-200921:16Not Applicable
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Fcmgrdll.dll6.0.6001.22608215,04019-Jan-201012:59IA-64
Iscsimgrdll.dll6.0.6001.22608138,75219-Jan-201012:59IA-64
Isnsmgrdll.dll6.0.6001.22608147,96819-Jan-201012:59IA-64
Storexpl.dll6.0.6001.22608598,52820-Jan-201002:11IA-64
Storexpl.mscNot Applicable33,65201-Apr-200916:22Not Applicable
Fcmgrdll.dll6.0.6002.22314215,04019-Jan-201012:45IA-64
Iscsimgrdll.dll6.0.6002.22314138,75219-Jan-201012:46IA-64
Isnsmgrdll.dll6.0.6002.22314147,96819-Jan-201012:46IA-64
Storexpl.dll6.0.6002.22314598,52820-Jan-201000:39IA-64
Storexpl.mscNot Applicable33,65203-Apr-200920:57Not Applicable
Fcmgrdll.dll6.0.6001.2260883,96819-Jan-201022:01x86
Iscsimgrdll.dll6.0.6001.2260857,34419-Jan-201022:01Not Applicable
Isnsmgrdll.dll6.0.6001.2260860,41619-Jan-201022:01x86
Storexpl.dll6.0.6001.22608568,32019-Jan-201023:22x86
Storexpl.mscNot Applicable33,65201-Apr-200919:02Not Applicable
Fcmgrdll.dll6.0.6002.2231483,96819-Jan-201021:58x86
Iscsimgrdll.dll6.0.6002.2231457,34419-Jan-201021:59Not Applicable
Isnsmgrdll.dll6.0.6002.2231460,41619-Jan-201021:59x86
Storexpl.dll6.0.6002.22314568,32019-Jan-201023:24x86
Storexpl.mscNot Applicable33,65203-Apr-200921:16Not Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Remote Server Administration (RSA) Tools, visit the following Web site:
http://technet.microsoft.com/en-us/library/ee449470(WS.10).aspx
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size1,567
Date (UTC)20-Jan-2010
Time (UTC)06:53
PlatformNot Applicable
File nameX86_8ea4061dad97e62e7ddb0ababaffbd81_31bf3856ad364e35_6.0.6001.22608_none_a1cb2bfa2f8b850d.manifest
File versionNot Applicable
File size696
Date (UTC)20-Jan-2010
Time (UTC)06:53
PlatformNot Applicable
File nameX86_d48c9772bf49c77e7382aa21026411ee_31bf3856ad364e35_6.0.6002.22314_none_116441edf0647059.manifest
File versionNot Applicable
File size696
Date (UTC)20-Jan-2010
Time (UTC)06:53
PlatformNot Applicable
File nameX86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6001.22608_none_2775981049a1296e.manifest
File versionNot Applicable
File size14,367
Date (UTC)20-Jan-2010
Time (UTC)00:04
PlatformNot Applicable
File nameX86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6002.22314_none_294d38e446d33527.manifest
File versionNot Applicable
File size14,367
Date (UTC)20-Jan-2010
Time (UTC)00:02
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_38ca06cd2c299a61e569942a9e43fe77_31bf3856ad364e35_6.0.6001.22608_none_c3757d07849a37f0.manifest
File versionNot Applicable
File size1,040
Date (UTC)20-Jan-2010
Time (UTC)06:53
PlatformNot Applicable
File nameAmd64_98f8fda44140782339263f6b8c0dcb89_31bf3856ad364e35_6.0.6002.22314_none_3f734cfbbe2101ce.manifest
File versionNot Applicable
File size1,040
Date (UTC)20-Jan-2010
Time (UTC)06:53
PlatformNot Applicable
File nameAmd64_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6001.22608_none_8394339401fe9aa4.manifest
File versionNot Applicable
File size14,381
Date (UTC)20-Jan-2010
Time (UTC)00:20
PlatformNot Applicable
File nameAmd64_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6002.22314_none_856bd467ff30a65d.manifest
File versionNot Applicable
File size14,381
Date (UTC)20-Jan-2010
Time (UTC)00:05
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,577
Date (UTC)20-Jan-2010
Time (UTC)06:53
PlatformNot Applicable
File nameX86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6001.22608_none_2775981049a1296e.manifest
File versionNot Applicable
File size14,367
Date (UTC)20-Jan-2010
Time (UTC)00:04
PlatformNot Applicable
File nameX86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6002.22314_none_294d38e446d33527.manifest
File versionNot Applicable
File size14,367
Date (UTC)20-Jan-2010
Time (UTC)00:02
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_3d0e388bbc95eb63a50c1d6692f943c6_31bf3856ad364e35_6.0.6002.22314_none_2221cfa76a0e260d.manifest
File versionNot Applicable
File size1,038
Date (UTC)20-Jan-2010
Time (UTC)06:53
PlatformNot Applicable
File nameIa64_d139be2987db14a431a06f8b5c5c241d_31bf3856ad364e35_6.0.6001.22608_none_b1f02d2fe3c6e442.manifest
File versionNot Applicable
File size1,038
Date (UTC)20-Jan-2010
Time (UTC)06:53
PlatformNot Applicable
File nameIa64_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6001.22608_none_27773c06499f326a.manifest
File versionNot Applicable
File size14,374
Date (UTC)20-Jan-2010
Time (UTC)02:43
PlatformNot Applicable
File nameIa64_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6002.22314_none_294edcda46d13e23.manifest
File versionNot Applicable
File size14,374
Date (UTC)20-Jan-2010
Time (UTC)01:10
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,571
Date (UTC)20-Jan-2010
Time (UTC)06:53
PlatformNot Applicable
File nameX86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6001.22608_none_2775981049a1296e.manifest
File versionNot Applicable
File size14,367
Date (UTC)20-Jan-2010
Time (UTC)00:04
PlatformNot Applicable
File nameX86_microsoft-windows-storexpl_31bf3856ad364e35_6.0.6002.22314_none_294d38e446d33527.manifest
File versionNot Applicable
File size14,367
Date (UTC)20-Jan-2010
Time (UTC)00:02
PlatformNot Applicable

Properties

Article ID: 978344 - Last Review: February 8, 2010 - Revision: 1.0
APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbprb kbsurveynew kbexpertiseadvanced kbhotfixserver kbautohotfix kbqfe kbfix KB978344

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