An Automated System Recovery backup of the system state fails on a Windows Server 2008 failover cluster node if the database of an application is saved on a shared disk

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Article ID: 973553 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have the Failover Clustering feature installed on a computer that is running Windows Server 2008 or Windows Server 2008 Service Pack 2 (SP2).
  • You install an application on this failover cluster node. The database of the application is saved on a shared disk.
  • You try to perform an Automated System Recovery backup of the system state by using the Wbadmin.exe command-line tool on the computer.

    Note There is no option to retrieve only the system state backup from the Windows Server Backup management console on Windows Server 2008. Therefore, run the wbadmin command to back up only the system state. To do this, open a command prompt by using an administrator account, type the following command, and then press Enter:
    wbadmin.exe start systemstatebackup -backuptarget:letterdrive
In this scenario, the backup fails. Additionally, the following error message is logged in the Application log:

Log Name: Application
Source: SPP
Date: Date
Event ID: 16387
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Computer Name

Description:
Shadow copy creation failed because of error reported by ASR Writer. More info: Automated System Recovery failed the shadow copy, because a selected critical volume is located on a cluster shared disk. This is an unsupported configuration. (0x80042405).

For example, this problem occurs if you install one of the following services on a Windows Server 2008 failover cluster node and the databases for the service are saved on a shared disk:
  • Windows Internet Name Service (WINS)
  • Dynamic Host Configuration Protocol (DHCP) Server service
  • Certification authority (CA) role service

CAUSE

This problem occurs because the Automated System Recovery writer in Windows Server 2008 disallows a backup on the shared disks when the shared disks are marked as critical.

RESOLUTION

To resolve this issue, you must apply this hotfix and create a ClusteredCAEnabled registry key. For more information about how to create a ClusteredCAEnabled registry key, see the "Registry information" section.

Note Windows Server 2008 does not support Bare Metal Recovery backup for cluster shared disks that are marked as critical volumes, even after you install this hotfix. Bare Metal Recovery backup is supported by Windows Server 2008 R2.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must have Windows Server 2008 or Windows Server 2008 Service Pack 2 (SP2) installed. Additionally, the computer must have the Failover Clustering feature installed.

Registry information

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To use the hotfix, you must create a registry key. To do this, follow these steps:
  1. Log on to the computer as an administrator, and then start Registry Editor.
  2. Locate and then right-click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSS\Settings
  3. Point to New, and then click DWORD Value.
  4. Type ClusteredCAEnabled, and then press Enter.
  5. Double-click ClusteredCAEnabled, type 1 in the Value data box, and then click OK.
  6. Exit Registry Editor.


Restart requirement

You must restart the computer after you apply this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2008 file information note
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.6001.18xxxWindows Vista and Windows Server 2008SP1GDR
    6.0.6001.22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.6002.18xxxWindows Vista and Windows Server 2008SP2GDR
    6.0.6002.22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the original release of Windows Server 2008.
  • GDR service branches contain only fixes that are broadly released to address widespread, critical issues. LDR service branches contain hotfixes in addition to broadly released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Eventcls.dll6.0.6001.2246919,96813-Jul-200911:42x86SP1
Vssapi.dll6.0.6001.224691,078,78413-Jul-200911:46x86SP1
Vsstrace.dll6.0.6001.2246969,12013-Jul-200911:46x86SP1
Vssvc.exe6.0.6001.224691,056,76813-Jul-200909:47x86SP1
For all supported x86-based versions of Windows Server 2008 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Eventcls.dll6.0.6002.2217119,96813-Jul-200909:34x86SP2
Vssapi.dll6.0.6002.221711,078,78413-Jul-200911:43x86SP2
Vsstrace.dll6.0.6002.2217169,12013-Jul-200909:34x86SP2
Vssvc.exe6.0.6002.221711,056,76813-Jul-200909:35x86SP2
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Eventcls.dll6.0.6001.2246924,06413-Jul-200912:10x64SP1
Vssapi.dll6.0.6001.224691,497,60013-Jul-200912:14x64SP1
Vsstrace.dll6.0.6001.2246992,16013-Jul-200912:14x64SP1
Vssvc.exe6.0.6001.224691,434,62413-Jul-200910:15x64SP1
For all supported x64-based versions of Windows Server 2008 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Eventcls.dll6.0.6002.2217124,06413-Jul-200911:38x64SP2
Vssapi.dll6.0.6002.221711,497,60013-Jul-200911:41x64SP2
Vsstrace.dll6.0.6002.2217192,16013-Jul-200911:41x64SP2
Vssvc.exe6.0.6002.221711,434,62413-Jul-200909:53x64SP2
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Eventcls.dll6.0.6001.2246946,08013-Jul-200913:05IA-64SP1
Vssapi.dll6.0.6001.224692,622,97613-Jul-200913:10IA-64SP1
Vsstrace.dll6.0.6001.22469157,69613-Jul-200913:10IA-64SP1
Vssvc.exe6.0.6001.224692,440,70413-Jul-200911:23IA-64SP1
For all supported Itanium-based versions of Windows Server 2008 SP2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformSP requirement
Eventcls.dll6.0.6002.2217146,08013-Jul-200911:33IA-64SP2
Vssapi.dll6.0.6002.221712,622,97613-Jul-200911:38IA-64SP2
Vsstrace.dll6.0.6002.22171157,69613-Jul-200911:38IA-64SP2
Vssvc.exe6.0.6002.221712,440,70413-Jul-200909:52IA-64SP2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb973553_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42213-Jul-200918:19Not applicable
Package_for_kb973553_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,69013-Jul-200918:19Not applicable
Package_for_kb973553_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,70113-Jul-200918:19Not applicable
Package_for_kb973553_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42513-Jul-200918:19Not applicable
Package_for_kb973553_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,69413-Jul-200918:19Not applicable
Package_for_kb973553_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,71313-Jul-200918:19Not applicable
Package_for_kb973553_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,42213-Jul-200918:19Not applicable
Package_for_kb973553_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot applicable1,43013-Jul-200918:19Not applicable
X86_microsoft-windows-vssapi_31bf3856ad364e35_6.0.6001.22469_none_d538a3df9b07ce42.manifestNot applicable20,76513-Jul-200913:21Not applicable
X86_microsoft-windows-vssapi_31bf3856ad364e35_6.0.6002.22171_none_d70c438b983d749f.manifestNot applicable20,76513-Jul-200912:58Not applicable
X86_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6001.22469_none_5b1e9406311d96bb.manifestNot applicable33,70013-Jul-200913:23Not applicable
X86_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6002.22171_none_5cf233b22e533d18.manifestNot applicable33,70013-Jul-200913:00Not applicable

Additional files for all supported x64-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-vssapi_31bf3856ad364e35_6.0.6001.22469_none_31573f6353653f78.manifestNot applicable20,80313-Jul-200913:46Not applicable
Amd64_microsoft-windows-vssapi_31bf3856ad364e35_6.0.6002.22171_none_332adf0f509ae5d5.manifestNot applicable20,80313-Jul-200912:55Not applicable
Amd64_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6001.22469_none_b73d2f89e97b07f1.manifestNot applicable33,99013-Jul-200913:48Not applicable
Amd64_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6002.22171_none_b910cf35e6b0ae4e.manifestNot applicable33,99013-Jul-200912:56Not applicable
Package_for_kb973553_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43013-Jul-200918:19Not applicable
Package_for_kb973553_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,70213-Jul-200918:19Not applicable
Package_for_kb973553_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,71113-Jul-200918:19Not applicable
Package_for_kb973553_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43313-Jul-200918:19Not applicable
Package_for_kb973553_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,70613-Jul-200918:19Not applicable
Package_for_kb973553_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,72313-Jul-200918:19Not applicable
Package_for_kb973553_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43013-Jul-200918:19Not applicable
Package_for_kb973553_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot applicable1,43813-Jul-200918:19Not applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia64_microsoft-windows-vssapi_31bf3856ad364e35_6.0.6001.22469_none_d53a47d59b05d73e.manifestNot applicable20,78413-Jul-200914:28Not applicable
Ia64_microsoft-windows-vssapi_31bf3856ad364e35_6.0.6002.22171_none_d70de781983b7d9b.manifestNot applicable20,78413-Jul-200912:41Not applicable
Ia64_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6001.22469_none_5b2037fc311b9fb7.manifestNot applicable33,97013-Jul-200914:29Not applicable
Ia64_microsoft-windows-vssservice_31bf3856ad364e35_6.0.6002.22171_none_5cf3d7a82e514614.manifestNot applicable33,97013-Jul-200912:42Not applicable
Package_for_kb973553_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42513-Jul-200918:19Not applicable
Package_for_kb973553_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,53013-Jul-200918:19Not applicable
Package_for_kb973553_sc~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,70613-Jul-200918:19Not applicable
Package_for_kb973553_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42913-Jul-200918:19Not applicable
Package_for_kb973553_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,53413-Jul-200918:19Not applicable
Package_for_kb973553_server~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,71813-Jul-200918:19Not applicable
Package_for_kb973553_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,42613-Jul-200918:19Not applicable
Package_for_kb973553_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mumNot applicable1,43413-Jul-200918:19Not applicable

Properties

Article ID: 973553 - Last Review: May 31, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
Keywords: 
kbclustering kberrmsg kbbug kbfix kbautohotfix kbsurveynew kbqfe KB973553

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