Remote path variables are modified incorrectly in the File Server Resource Manager if the File Server Resource Manager is used in an environment that has a Windows Server 2008 cluster

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Article ID: 973279 - View products that this article applies to.
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SYMPTOMS

You use the File Server Resource Manager in an environment that has a Windows Server 2008 cluster. In this scenario, the following remote path variables are defined in the File Server Resource Manager, and these remote path variables are expanded incorrectly:
  • [Quota Remote Paths]
  • [Source File Remote Paths]
  • [File Management Remote Paths]
Therefore, the quota reports, the file screen audit reports, and the storage reports contain only paths that are not available to the users, and the user cannot use the reports.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, your computer must be running one of the following operating systems:
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)

Restart requirement

You must restart the computer after you apply this hotfix.

Registry information

You do not have to make any change to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Srm.mofNot Applicable25,13407-Jul-200912:37Not Applicable
Srmglobalsettings.xmlNot Applicable1,35801-Apr-200919:17Not Applicable
Srmsvc.dll6.0.6001.224641,575,42407-Jul-200917:22x86
Srm.mofNot Applicable25,13407-Jul-200912:38Not Applicable
Srmglobalsettings.xmlNot Applicable1,35803-Apr-200922:50Not Applicable
Srmsvc.dll6.0.6002.221651,575,42407-Jul-200917:12x86
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Srm.mofNot Applicable25,13407-Jul-200912:47Not Applicable
Srmglobalsettings.xmlNot Applicable1,35801-Apr-200916:47Not Applicable
Srmsvc.dll6.0.6001.224643,202,56007-Jul-200917:51x64
Srm.mofNot Applicable25,13407-Jul-200912:48Not Applicable
Srmglobalsettings.xmlNot Applicable1,35803-Apr-200921:09Not Applicable
Srmsvc.dll6.0.6002.221653,202,56007-Jul-200917:20x64
\

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the configuration files for notifications in File Server Resource Manager, visit the following Microsoft Web site:
http://technet.microsoft.com/en-us/library/cc788122(WS.10).aspx
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 973279 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbclustering kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB973279

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