The first attempt to eject a removable cartridge disk drive fails on a computer that is running Windows Vista or Windows Server 2008

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Article ID: 971279 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You attach a removable cartridge disk drive to a computer that is running Windows Vista or Windows Server 2008.
  • In Device Manager, you enable the Optimize for performance setting on the Policies tab of the device properties.
  • In Windows Explorer, you select the drive icon, and then you click Eject to eject the cartridge.
In this scenario, the removable cartridge is not ejected, and you receive the following error message:
An error occurred while ejecting 'Removable Disk (X:)'
However, when you click Eject again, the removable cartridge is ejected successfully. This problem occasionally occurs on certain removable cartridge disk drives.

RESOLUTION

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 (SP1) or Windows Vista Service Pack 2 (SP2) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The Global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6001.18xxxWindows Vista SP1 and Windows Server 2008 SP1SP1GDR
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
    6.0.6002.18xxxWindows Vista SP2 and Windows Server 2008 SP2SP2GDR
    6.0.6002.22xxxWindows Vista SP2 and Windows Server 2008 SP2SP2LDR
  • Service Pack 1 is integrated into Windows Server 2008.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6001.224351,081,43218-May-200922:27x86
Ntfs.sys6.0.6002.221381,082,95218-May-200922:12x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6001.224351,530,95219-May-200901:27x64
Ntfs.sys6.0.6002.221381,513,54419-May-200901:08x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6001.224353,282,52019-May-200901:10IA-64
Ntfs.sys6.0.6002.221383,282,50419-May-200900:42IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Package_for_kb971279_client_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,36720-May-200906:10Not Applicable
Package_for_kb971279_client_2~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69420-May-200906:10Not Applicable
Package_for_kb971279_client~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71320-May-200906:10Not Applicable
Package_for_kb971279_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42120-May-200906:10Not Applicable
Package_for_kb971279_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69020-May-200906:10Not Applicable
Package_for_kb971279_sc~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,70120-May-200906:10Not Applicable
Package_for_kb971279_server_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42520-May-200906:10Not Applicable
Package_for_kb971279_server_1~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,69420-May-200906:10Not Applicable
Package_for_kb971279_server~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,71320-May-200906:10Not Applicable
Package_for_kb971279_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,42220-May-200906:10Not Applicable
Package_for_kb971279_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mumNot Applicable1,43020-May-200906:10Not Applicable
X86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6001.22435_none_a6df5de8361d0358.manifestNot Applicable16,26518-May-200923:31Not Applicable
X86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22138_none_a8c8d0ae3340a481.manifestNot Applicable16,26518-May-200922:58Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6001.22435_none_02fdf96bee7a748e.manifestNot Applicable16,52519-May-200923:41Not Applicable
Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22138_none_04e76c31eb9e15b7.manifestNot Applicable16,52519-May-200901:51Not Applicable
Package_for_kb971279_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37520-May-200906:10Not Applicable
Package_for_kb971279_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70620-May-200906:10Not Applicable
Package_for_kb971279_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72320-May-200906:10Not Applicable
Package_for_kb971279_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42920-May-200906:10Not Applicable
Package_for_kb971279_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70220-May-200906:10Not Applicable
Package_for_kb971279_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,71120-May-200906:10Not Applicable
Package_for_kb971279_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43320-May-200906:10Not Applicable
Package_for_kb971279_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70620-May-200906:10Not Applicable
Package_for_kb971279_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72320-May-200906:10Not Applicable
Package_for_kb971279_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43020-May-200906:10Not Applicable
Package_for_kb971279_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43820-May-200906:10Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6001.22435_none_02fdf96bee7a748e.manifestNot Applicable16,52519-May-200923:41Not Applicable
Amd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22138_none_04e76c31eb9e15b7.manifestNot Applicable16,52519-May-200901:51Not Applicable
Package_for_kb971279_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,37520-May-200906:10Not Applicable
Package_for_kb971279_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70620-May-200906:10Not Applicable
Package_for_kb971279_client~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72320-May-200906:10Not Applicable
Package_for_kb971279_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,42920-May-200906:10Not Applicable
Package_for_kb971279_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70220-May-200906:10Not Applicable
Package_for_kb971279_sc~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,71120-May-200906:10Not Applicable
Package_for_kb971279_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43320-May-200906:10Not Applicable
Package_for_kb971279_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,70620-May-200906:10Not Applicable
Package_for_kb971279_server~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,72320-May-200906:10Not Applicable
Package_for_kb971279_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43020-May-200906:10Not Applicable
Package_for_kb971279_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mumNot Applicable1,43820-May-200906:10Not Applicable

Properties

Article ID: 971279 - Last Review: October 7, 2011 - Revision: 2.0
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Home Premium
  • Windows Vista Home Basic
  • Windows Vista Enterprise
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Enterprise 64-bit Edition
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
Keywords: 
kbautohotfix kbexpertisebeginner kbexpertiseinter kbsurveynew kbbug kbfix kbqfe KB971279

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