A Stop error occurs on a Windows Server 2003-based server when a user accesses shared files on the server by using an SMB connection

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Article ID: 961799 - View products that this article applies to.
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Symptoms

When a user accesses shared files on the server by using a server message block (SMB) connection, one of the following Stop errors occurs on a Windows Server 2003-based server:
  • 0x0000000A (IRQL_NOT_LESS_OR_EQUAL)
  • 0x0000001E (KMODE_EXCEPTION_NOT_HANDLED)
  • 0x00000050 (PAGE_FAULT_IN_NONPAGED_AREA)
  • 0x000000C5 (DRIVER_CORRUPTED_EXPOOL)
  • 0x000000D1 (DRIVER_IRQL_NOT_LESS_OR_EQUAL)
  • 0x0000007E (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED)
  • 0x00000024 (NTFS_FILE_SYSTEM)
This problem has typically been observed on terminal server platforms where user activities on the network can cause an error.

Note Because of the generality of memory corruption problems, you are not necessarily affected by this specific problem if a Stop error on this list occurs on the server. We recommend that you contact Microsoft Customer Support Services to determine whether this problem is occurring or not.

Cause

This problem occurs because the Netbt.sys (NetBIOS) network driver incorrectly handles a buffer when a malformed packet is received from the network.

Invalid fields in a malformed packet are very rare. However, this problem has been reported under certain circumstances on Samba servers that are earlier than version 2.0.28.

This problem has also been reported on networks when malfunctioning network switches corrupt certain data packets on the network.

Resolution

Hotfix information for Windows Server 2003

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, the server must run Windows Server Windows Server 2003 Service Pack 2.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the following hotfixes:
955860 High CPU usage occurs for six seconds on a Windows Server 2003-based computer that has multiple network adapters
948354 Because of a timing issue in the "NetBIOS over the TCP/IP" module, a Windows Server 2003-based computer may restart unexpectedly and then generate a 0x000000D1 Stop error

Registry information

To use this hotfix, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 Service Pack 2, x86-based version
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File nameFile versionFile sizeDateTimePlatform
Netbt.sys5.2.3790.4452180,22427-Jan-200911:40x86
Windows Server 2003 Service Pack 2, Itanium-based version
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File nameFile versionFile sizeDateTimePlatform
Netbt.sys5.2.3790.4452561,66427-Jan-200914:00IA-64
Windows Server 2003 Service Pack 2, x64-based version
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File nameFile versionFile sizeDateTimePlatform
Netbt.sys5.2.3790.4452347,13627-Jan-200914:02x64
Windows XP Service Pack 2, x64-based version
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Netbt.sys5.2.3790.4452347,13627-Jan-200914:02x64

Workaround

To work around this problem, use one of the following methods.

Workaround 1

If Samba servers that are earlier than version 2.0.28 are used in the network environment, upgrade the Samba servers to version 2.0.28 or a later version.

Workaround 2

If you identify networking hardware that is malfunctioning, repair this hardware. Microsoft Customer Support Services can extract the source IP address of the malformed packet from the call stack.

Workaround 3

You can significantly reduce the number of occurrences of this problem by disabling remote notification of subfolder changes in Windows Explorer. This method does not resolve the root problem, but it does greatly reduce certain network traffic (SMB packets) that can be affected by malformed packets. Therefore, this problem occurs less frequently.

To implement this workaround, install hotfix 831129. Then, follow the steps in the "Installation information" section of Microsoft knowledge base article 831129. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
831129 Folder tree flickers when you view a mapped network drive in Microsoft Windows Explorer
Notes
  • If the server is running Windows Server 2003 Service Pack 2, you do not have to install hotfix 831129. This is because hotfix 831129 is already included in Windows Server 2003 Service Pack 2.
  • When you enable the NoRemoteRecursiveEvents registry entry or the NoRemoteChangeNotify registry entry on a computer that uses a network-based configuration (such as when a %USERPROFILE% variable points to a network drive or to a UNC path), Windows Explorer does not automatically update the display when file changes or folder changes are made by other users.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

The stop error codes that are mentioned in the "Symptoms" section are very common and may occur because of any type of memory corruption. To correctly troubleshoot this problem, you must identify a cause on the network.

When you troubleshoot this problem by using the memory dump that is generated after the Stop error, you may find the netbt!NbtCopyToStartOfIndicate function on top of the call stack of one processor in the system.

For more information about memory dumps, click the following article number to view the article in the Microsoft Knowledge Base:
254649 Overview of memory dump file options for Windows Server 2003, Windows XP, and Windows 2000


For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 961799 - Last Review: October 9, 2014 - Revision: 5.0
Applies to
  • Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Datacenter x64 Edition
  • Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Enterprise x64 Edition
  • Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003 R2 Standard x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Keywords: 
kbmdd kbautohotfix kbexpertiseadvanced kbfix kbsurveynew kbqfe KB961799

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