FIX: Windows Media Player 10 may unexpectedly close when you try to view the license information for WMDRM-protected content

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Article ID: 922042 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You play back Windows Media Digital Rights Management (WMDRM)-protected content in Microsoft Windows Media Player 10. You try to view the license information for the content. In this scenario, Windows Media Player 10 may unexpectedly close.

CAUSE

This problem occurs because the delivered license was malformed.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The following file is available for download from the Microsoft Download Center:

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Download
Download the WindowsMedia10-KB922042-x86-INTL.exe package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

The English version of this hotifx has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
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File nameFile versionFile sizeDateTimePlatform
Drmv2clt.dll10.0.0.4041505,85623-Jun-200610:05x86

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 922042 - Last Review: September 27, 2011 - Revision: 2.0
APPLIES TO
  • Windows Media Format 9.5 Software Development Kit
  • Windows Media Player 10
Keywords: 
kbtshoot kbfix KB922042

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