Users from a trusted MIT Kerberos realm cannot reconnect to a disconnected remote desktop session on a Windows XP-based or Windows Server 2003-based computer

Article translations Article translations
Article ID: 842308 - View products that this article applies to.
This article has been archived. It is offered "as is" and will no longer be updated.
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all

On This Page

Symptoms

When users who belong to a trusted Massachusetts Institute of Technology (MIT) Kerberos realm try to reconnect to a disconnected remote desktop session on a Microsoft Windows XP-based or Microsoft Windows Server 2003-based computer, they may receive the following error message:
The user DOMAIN\username is currently logged on to this computer. Only the current user or an administrator can log on to this computer.
DOMAIN\username is the Windows account to which the MIT Kerberos realm user principal is mapped.

Additionally, the remote Windows computer may be locked. In this case, only the local administrator or users in the Administrators group can unlock the Windows computer.

Note Users in a Windows domain do not experience this problem when they reconnect to a disconnected remote desktop session on Windows XP-based or Windows Server 2003-based computers.

Cause

This problem may occur if Windows Security Update MS04-011 has been applied on the remote computer. If Windows Security Update MS04-011 is applied, the remote computer cannot match the MIT Kerberos realm user account to its corresponding Windows account.

Resolution

Windows Server 2003 hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit editions
 Date         Time   Version            Size    File name
 -------------------------------------------------------------
 29-Jun-2004  05:32  5.2.3790.186      540,672  Winlogon.exe     
   
Windows Server 2003, 64-bit editions
 Date         Time   Version            Size    File name
 -------------------------------------------------------------
 28-Jun-2004  10:04  5.2.3790.186      638,464  Winlogon.exe 
   

Windows XP service pack information

To resolve this problem, install the latest Windows XP service pack.

For additional information about how to obtain the latest Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Windows XP hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 32-bit editions
 Date         Time   Version            Size    File name
 --------------------------------------------------------------
 12-Jul-2004  16:12  5.1.2600.1575     483,328  Winlogon.exe     
    
Windows XP, 64-bit editions
 Date         Time   Version            Size    File name
 --------------------------------------------------------------
 09-Jul-2004  22:47  5.1.2600.1575     648,192  Winlogon.exe       
   

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 842308 - Last Review: January 15, 2015 - Revision: 2.0
Applies to
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows XP Professional x64 Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbqfe kbhotfixserver kbwinxpsp2fix kbwinxppresp2fix kbwinserv2003presp1fix KB842308

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com