You cannot add a free media identifier to a backup tape when you use the Removable Storage command-line utility in Windows 2000

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Article ID: 831740 - View products that this article applies to.
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SYMPTOMS

When you use the Microsoft Windows 2000 Removable Storage command-line utility (Rsm.exe), and the backup requires more than one tape, the utility prompts for the second tape. However, the utility cannot add a free media identifier to the new tape, and the backup job is never complete.

CAUSE

This problem occurs when you try to perform a backup with the Rsm.exe utility, and you must add a new free media identifier to the backup tape. Before you can use a new tape or overwrite an existing tape, you must prepare the tape by adding a free media identifier. The free media identifier must be recorded in the free media pool. You can use the Removable Storage feature to add a free media identifier, but you cannot add a free media identifier when you run the default Rsm.exe utility at a command prompt.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date         Time   Version            Size    File name
--------------------------------------------------------------
12-Nov-2003  01:34  5.0.2074.6874      47,376  Rsm.exe          
06-Nov-2003  22:29  5.0.2195.6870   5,847,552  Sp3res.dll
To allocate free tape media with the enhanced Rsm.exe utility, follow these steps:
  1. Insert a new tape in the tape drive.
  2. Click Start, and then click Run. Type cmd in the Open box, and then click OK.
  3. Type rsm view /tlibrary /guiddisplay to list the libraries, including the stand-alone library, and the library GUIDs.
  4. Type rsm view /tphysical_media /cgStand-alone_library_guid_from_step 3 /guiddisplay to list the physical media GUID of media in the drive.
  5. Type rsm view /tpartition /cgPhysical_media_guid_from_step 4 /guiddisplay to list the partition GUID of the media in the drive.
  6. Type rsm deallocate /pgPartition_guid_from_step 5 to deallocate the partition.
  7. Type rsm freemedia /pgStand-alone_library_guid_from_step 3 to prepare the tape.
  8. Type rsm eject /pgPhysical_media_guid_from_step 4 to eject the tape from the drive.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.

MORE INFORMATION

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 831740 - Last Review: October 26, 2013 - Revision: 2.5
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
  • Microsoft Windows 2000 Advanced Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB831740

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