Article ID: 326728 - View products that this article applies to.
This article was previously published under Q326728
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When you are using Internet Explorer to view an FTP server that has many levels of folders and you view folders that are five or more levels deep, your account may be locked out. This symptom only occurs on an FTP server that does not allow anonymous logons.
After the first logon, a new logon attempt is made when you connect to another folder. Because Internet Explorer does not keep the password, a blank password is sent, and a logon that is not valid is recorded. If an account is set to lock out after three failed logons, the account is locked out when you go five levels deep in the folder structure.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------- 22-Jul-2002 11:42 5.50.4919.2200 248,080 Msieftp.dll
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Article ID: 326728 - Last Review: February 27, 2014 - Revision: 3.8