Error 1359 and the Cluster service stops in a Windows Server 2008 or Windows Server 2008 R2 Failover Cluster environment

Article translations Article translations
Article ID: 2710487 - View products that this article applies to.
Expand all | Collapse all

On This Page

Symptoms

Assume that you set up a failover cluster in a Windows Server 2008 or Windows Server 2008 R2 environment. However, after the Cluster service runs for a long time (for example, 100 days), the service stops. Additionally, the following error is logged in the Cluster event log:
Workitem callback threw exception: InternalError(1359)' because of 'internal error'(Reply to can only be invoked for messages sent by Mrr component).

Cause

This issue occurs because the value of the Multicast-Request-Reply (MRR) ID changes to -1. This value cannot be processed.

Resolution

Hotfix information

Important This hotfix has been re-released to address an issue in which the digital signature on files produced and signed by Microsoft will expire prematurely, as described in Microsoft Security Advisory 2749655.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 file information notes
Important Only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Clussvc.exe6.0.6002.228562,363,39210-May-201213:47x86
Cluswmi.dll6.0.6002.22856165,88810-May-201215:10x86
Cluswmi.mofNot applicable68,21810-May-201211:38Not applicable
Cluswmiuninstall.mofNot applicable17610-May-201211:38Not applicable
Cluswmi.mflNot applicable157,81410-May-201215:17Not applicable
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Clussvc.exe6.0.6002.228563,905,02410-May-201214:15x64
Cluswmi.dll6.0.6002.22856281,08810-May-201215:42x64
Cluswmi.mofNot applicable68,21810-May-201211:36Not applicable
Cluswmiuninstall.mofNot applicable17610-May-201211:36Not applicable
Cluswmi.mflNot applicable157,81410-May-201215:47Not applicable
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Clussvc.exe6.0.6002.228566,544,89610-May-201213:22IA-64
Cluswmi.dll6.0.6002.22856500,22410-May-201214:28IA-64
Cluswmi.mofNot applicable68,21810-May-201211:21Not applicable
Cluswmiuninstall.mofNot applicable17610-May-201211:21Not applicable
Cluswmi.mflNot applicable157,81410-May-201214:30Not applicable
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 21xxxWindows Server 2008 R2RTMLDR
    6.1.760 1 . 22xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Clussvc.exe6.1.7600.212454,604,92827-Jun-201206:55x64
Clussvc.exe6.1.7601.220324,619,77627-Jun-201206:39x64
Cluswmi.dll6.1.7600.21245540,67227-Jun-201206:56x64
Cluswmi.mofNot Applicable76,75227-Jun-201200:19Not Applicable
Cluswmiuninstall.mofNot Applicable17627-Jun-201200:19Not Applicable
Cluswmi.dll6.1.7601.22032542,20827-Jun-201206:41x64
Cluswmi.mflNot Applicable173,68427-Jun-201208:56Not Applicable
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Clussvc.exe6.1.7600.212457,745,02427-Jun-201205:51IA-64
Clussvc.exe6.1.7601.220327,777,28027-Jun-201205:34IA-64
Cluswmi.dll6.1.7600.21245884,73627-Jun-201205:53IA-64
Cluswmi.mofNot Applicable76,75227-Jun-201200:08Not Applicable
Cluswmiuninstall.mofNot Applicable17627-Jun-201200:08Not Applicable
Cluswmi.dll6.1.7601.22032887,29627-Jun-201205:35IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameX86_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.0.6002.22856_none_bc01bd1cb7f2c9d3.manifest
File versionNot applicable
File size15,117
Date (UTC)10-May-2012
Time (UTC)15:29
PlatformNot applicable
File nameX86_microsoft-windows-f..overcluster-cluswmi_31bf3856ad364e35_6.0.6002.22856_none_beafb660b63863b0.manifest
File versionNot applicable
File size11,233
Date (UTC)10-May-2012
Time (UTC)15:28
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.0.6002.22856_none_182058a070503b09.manifest
File versionNot applicable
File size15,155
Date (UTC)10-May-2012
Time (UTC)16:11
PlatformNot applicable
File nameAmd64_microsoft-windows-f..overcluster-cluswmi_31bf3856ad364e35_6.0.6002.22856_none_1ace51e46e95d4e6.manifest
File versionNot applicable
File size11,257
Date (UTC)10-May-2012
Time (UTC)16:10
PlatformNot applicable
File nameWow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.0.6002.22856_none_227502f2a4b0fd04.manifest
File versionNot applicable
File size4,510
Date (UTC)10-May-2012
Time (UTC)15:18
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.0.6002.22856_none_bc036112b7f0d2cf.manifest
File versionNot applicable
File size15,136
Date (UTC)10-May-2012
Time (UTC)14:43
PlatformNot applicable
File nameIa64_microsoft-windows-f..overcluster-cluswmi_31bf3856ad364e35_6.0.6002.22856_none_beb15a56b6366cac.manifest
File versionNot applicable
File size11,245
Date (UTC)10-May-2012
Time (UTC)14:42
PlatformNot applicable
File nameWow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.0.6002.22856_none_227502f2a4b0fd04.manifest
File versionNot applicable
File size4,510
Date (UTC)10-May-2012
Time (UTC)15:18
PlatformNot applicable

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7600.21245_none_166b5cdbd43a23a0.manifest
File versionNot Applicable
File size7,438
Date (UTC)27-Jun-2012
Time (UTC)07:38
PlatformNot Applicable
File nameAmd64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7601.22032_none_185988efd15b2796.manifest
File versionNot Applicable
File size7,438
Date (UTC)27-Jun-2012
Time (UTC)07:26
PlatformNot Applicable
File nameAmd64_microsoft-windows-f..overcluster-cluswmi_31bf3856ad364e35_6.1.7600.21245_none_1919561fd27fbd7d.manifest
File versionNot Applicable
File size6,668
Date (UTC)27-Jun-2012
Time (UTC)07:35
PlatformNot Applicable
File nameAmd64_microsoft-windows-f..overcluster-cluswmi_31bf3856ad364e35_6.1.7601.22032_none_1b078233cfa0c173.manifest
File versionNot Applicable
File size6,668
Date (UTC)27-Jun-2012
Time (UTC)07:23
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size33,328
Date (UTC)17-Sep-2012
Time (UTC)17:08
PlatformNot Applicable
File nameWow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7600.21245_none_20c0072e089ae59b.manifest
File versionNot Applicable
File size4,604
Date (UTC)27-Jun-2012
Time (UTC)06:25
PlatformNot Applicable
File nameWow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7601.22032_none_22ae334205bbe991.manifest
File versionNot Applicable
File size4,604
Date (UTC)27-Jun-2012
Time (UTC)06:10
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7600.21245_none_ba4e654e1bdabb66.manifest
File versionNot Applicable
File size7,436
Date (UTC)27-Jun-2012
Time (UTC)07:22
PlatformNot Applicable
File nameIa64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7601.22032_none_bc3c916218fbbf5c.manifest
File versionNot Applicable
File size7,436
Date (UTC)27-Jun-2012
Time (UTC)07:12
PlatformNot Applicable
File nameIa64_microsoft-windows-f..overcluster-cluswmi_31bf3856ad364e35_6.1.7600.21245_none_bcfc5e921a205543.manifest
File versionNot Applicable
File size6,666
Date (UTC)27-Jun-2012
Time (UTC)07:21
PlatformNot Applicable
File nameIa64_microsoft-windows-f..overcluster-cluswmi_31bf3856ad364e35_6.1.7601.22032_none_beea8aa617415939.manifest
File versionNot Applicable
File size6,666
Date (UTC)27-Jun-2012
Time (UTC)07:10
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size7,944
Date (UTC)17-Sep-2012
Time (UTC)17:07
PlatformNot Applicable
File nameWow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7600.21245_none_20c0072e089ae59b.manifest
File versionNot Applicable
File size4,604
Date (UTC)27-Jun-2012
Time (UTC)06:25
PlatformNot Applicable
File nameWow64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.1.7601.22032_none_22ae334205bbe991.manifest
File versionNot Applicable
File size4,604
Date (UTC)27-Jun-2012
Time (UTC)06:10
PlatformNot Applicable

Properties

Article ID: 2710487 - Last Review: October 10, 2012 - Revision: 4.0
Applies to
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertisebeginner kbsurveynew KB2710487

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com