"0x0000003B," "0x00000027," and "0x0000007e" Stop errors when a connection to a CSV is lost on a Windows Server 2008 R2-based failover cluster

Article translations Article translations
Article ID: 2639032 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Consider the following scenario:
  • You enable the cluster shared volume (CSV) feature on a Windows Server 2008 R2-based failover cluster.
  • You add some disks to the list of cluster shared volumes.
  • The connection to a disk is lost unexpectedly.
In this scenario, you receive Stop error messages that resemble the following:
STOP: 0x0000003B (parameter1, parameter2, parameter3, parameter4) SYSTEM_SERVICE_EXCEPTION

STOP 0x00000027 (parameter1parameter2parameter3parameter4) RDR_FILE_SYSTEM

STOP 0x0000007e (parameter1parameter2parameter3parameter4) SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Notes
  • The parameters in these Stop error messages vary, depending on the configuration of the computer. 
  • Not all "0x0000003B," "0x00000027," and "0x0000007e" Stop errors are caused by this issue.

CAUSE

This issue occurs because of a race condition in Partition Manager (Partmgr.sys). Partition Manager does not use a removal lock for the read/write I/O request packet (IRP). This behavior causes Partition Manager to access a nonexistent device object. Therefore, you receive the Stop error message that is mentioned in the "Symptoms" section.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1). Additionally, you must have the Failover Clustering feature installed. For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to change the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.21xxxWindows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Clusauthmgr.dll6.1.7600.2114937,37611-Feb-201206:26x64
Csvfilter.sys6.1.7600.21149156,16011-Feb-201203:59x64
Clusauthmgr.dll6.1.7601.2192137,37611-Feb-201206:21x64
Csvfilter.sys6.1.7601.21921156,16011-Feb-201203:51x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Clusauthmgr.dll6.1.7600.2114978,84811-Feb-201205:16IA-64
Csvfilter.sys6.1.7600.21149357,37611-Feb-201203:11IA-64
Clusauthmgr.dll6.1.7601.2192178,84811-Feb-201205:13IA-64
Csvfilter.sys6.1.7601.21921357,37611-Feb-201203:13IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_37003a88c8a1bd72a7c57c4af2a499f7_31bf3856ad364e35_6.1.7601.21921_none_88c790e3b96eff1c.manifest
File versionNot applicable
File size721
Date (UTC)11-Feb-2012
Time (UTC)10:06
PlatformNot applicable
File nameAmd64_a9fe45117724d7cc29fe06713cbe8b1d_31bf3856ad364e35_6.1.7600.21149_none_f9c8204ef63a7f87.manifest
File versionNot applicable
File size721
Date (UTC)11-Feb-2012
Time (UTC)10:06
PlatformNot applicable
File nameAmd64_microsoft-windows-f..uster-csvfiltercore_31bf3856ad364e35_6.1.7600.21149_none_634eb572c2c5db39.manifest
File versionNot applicable
File size5,265
Date (UTC)11-Feb-2012
Time (UTC)07:06
PlatformNot applicable
File nameAmd64_microsoft-windows-f..uster-csvfiltercore_31bf3856ad364e35_6.1.7601.21921_none_6542d9c4bfe30e70.manifest
File versionNot applicable
File size5,265
Date (UTC)11-Feb-2012
Time (UTC)06:54
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_21b06a30a5808071de7f6c8728f91285_31bf3856ad364e35_6.1.7600.21149_none_74ff7144805ebbd0.manifest
File versionNot applicable
File size719
Date (UTC)11-Feb-2012
Time (UTC)10:06
PlatformNot applicable
File nameIa64_580e7915085872c912f2e31ec558a389_31bf3856ad364e35_6.1.7601.21921_none_c521eb220a76f4c4.manifest
File versionNot applicable
File size719
Date (UTC)11-Feb-2012
Time (UTC)10:06
PlatformNot applicable
File nameIa64_microsoft-windows-f..uster-csvfiltercore_31bf3856ad364e35_6.1.7600.21149_none_0731bde50a6672ff.manifest
File versionNot applicable
File size5,263
Date (UTC)11-Feb-2012
Time (UTC)06:56
PlatformNot applicable
File nameIa64_microsoft-windows-f..uster-csvfiltercore_31bf3856ad364e35_6.1.7601.21921_none_0925e2370783a636.manifest
File versionNot applicable
File size5,263
Date (UTC)11-Feb-2012
Time (UTC)06:46
PlatformNot applicable

Properties

Article ID: 2639032 - Last Review: March 16, 2012 - Revision: 3.0
APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseadvanced kbsurveynew KB2639032

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com