Remote Procedure Call (RPC) service crashes in Windows Server 2008 or in Windows Vista

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Article ID: 2518423 - View products that this article applies to.
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SYMPTOMS

On a computer that is running Windows Server 2008 or Windows Vista, the Remote Procedure Call (RPC) service crashes. When this issue occurs, the following events are logged in the System log and in the Application log:

Log Name: System
Source: Service Control Manager
Date: <Date & Time>
Event ID: 7031
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: <computer name>
Description:
The Remote Procedure Call (RPC) service terminated unexpectedly. It has done this <n> time(s). The following corrective action will be taken in 60000 milliseconds: Reboot the machine.


Log Name: Application
Source: Application Error
Date: <date & time>
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: <computer name>
Description:
Faulting application name: svchost.exe_RpcSs, version: <version number>, time stamp: <time stamp>
Faulting module name: rpcss.dll, version: <version number>, time stamp: <time stamp>
Exception code: 0xc0000005
Fault offset: <memory address>
Faulting process id: <id>
Faulting application start time: <time>
Faulting application path: C:\Windows\system32\svchost.exe
Faulting module path: c:\windows\system32\rpcss.dll
Report Id: <GUID>

CAUSE

This issue occurs because the Remote Procedure Call (RPC) service does not check whether a function parameter is NULL or not.

When the Remote Procedure Call (RPC) service accesses a NULL function parameter, the Remote Procedure Call (RPC) service crashes.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 0 . 20xxxWindows VistaRTMLDR
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Rpcss.dll6.0.6001.22881552,96017-Mar-201114:32x86X86_MICROSOFT-WINDOWS-COM-BASE-QFE-RPCSS_31BF3856AD364E35_6.0.6001.22881_NONE_69FF06FB573D82F6
Rpcss.dll6.0.6002.22615552,96017-Mar-201115:12x86X86_MICROSOFT-WINDOWS-COM-BASE-QFE-RPCSS_31BF3856AD364E35_6.0.6002.22615_NONE_6C352B6554277706
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Rpcss.dll6.0.6001.22881719,87217-Mar-201115:06x64AMD64_MICROSOFT-WINDOWS-COM-BASE-QFE-RPCSS_31BF3856AD364E35_6.0.6001.22881_NONE_C61DA27F0F9AF42C
Rpcss.dll6.0.6002.22615721,92017-Mar-201115:18x64AMD64_MICROSOFT-WINDOWS-COM-BASE-QFE-RPCSS_31BF3856AD364E35_6.0.6002.22615_NONE_C853C6E90C84E83C
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Rpcss.dll6.0.6001.228811,218,04817-Mar-201114:38IA-64IA64_MICROSOFT-WINDOWS-COM-BASE-QFE-RPCSS_31BF3856AD364E35_6.0.6001.22881_NONE_6A00AAF1573B8BF2
Rpcss.dll6.0.6002.226151,218,04817-Mar-201115:12IA-64IA64_MICROSOFT-WINDOWS-COM-BASE-QFE-RPCSS_31BF3856AD364E35_6.0.6002.22615_NONE_6C36CF5B54258002

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the RemoteActivation (Opnum 0) method, visit the following MSDN website:
General information about the RemoteActivation (Opnum 0) method
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameX86_f191000c5bb98bceae11067cb817c0f2_31bf3856ad364e35_6.0.6002.22615_none_42e929aa0999c198.manifest
File versionNot applicable
File size706
Date (UTC)18-Mar-2011
Time (UTC)12:40
PlatformNot applicable
File nameX86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6001.22881_none_69ff06fb573d82f6.manifest
File versionNot applicable
File size14,714
Date (UTC)17-Mar-2011
Time (UTC)14:49
PlatformNot applicable
File nameX86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6002.22615_none_6c352b6554277706.manifest
File versionNot applicable
File size14,714
Date (UTC)17-Mar-2011
Time (UTC)15:34
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_6526bc957d80a5ba9929f3f9b1ea359e_31bf3856ad364e35_6.0.6001.22881_none_bdd812dee91a38b7.manifest
File versionNot applicable
File size710
Date (UTC)18-Mar-2011
Time (UTC)12:40
PlatformNot applicable
File nameAmd64_a8a5c47cdc0c0bdb367c6f003343bb33_31bf3856ad364e35_6.0.6002.22615_none_7bfff827c3777f1d.manifest
File versionNot applicable
File size710
Date (UTC)18-Mar-2011
Time (UTC)12:40
PlatformNot applicable
File nameAmd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6001.22881_none_c61da27f0f9af42c.manifest
File versionNot applicable
File size15,010
Date (UTC)17-Mar-2011
Time (UTC)15:25
PlatformNot applicable
File nameAmd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6002.22615_none_c853c6e90c84e83c.manifest
File versionNot applicable
File size15,010
Date (UTC)17-Mar-2011
Time (UTC)15:38
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_bc3f16761ef60daf18b5e3b2fb53ad39_31bf3856ad364e35_6.0.6001.22881_none_f98f1e90489cae19.manifest
File versionNot applicable
File size708
Date (UTC)18-Mar-2011
Time (UTC)12:40
PlatformNot applicable
File nameIa64_eabf69c3ef691230abaef157305a805e_31bf3856ad364e35_6.0.6002.22615_none_6d2e4e18db64138d.manifest
File versionNot applicable
File size708
Date (UTC)18-Mar-2011
Time (UTC)12:40
PlatformNot applicable
File nameIa64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6001.22881_none_6a00aaf1573b8bf2.manifest
File versionNot applicable
File size14,991
Date (UTC)17-Mar-2011
Time (UTC)14:53
PlatformNot applicable
File nameIa64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6002.22615_none_6c36cf5b54258002.manifest
File versionNot applicable
File size14,991
Date (UTC)17-Mar-2011
Time (UTC)15:26
PlatformNot applicable

Properties

Article ID: 2518423 - Last Review: April 13, 2011 - Revision: 1.0
APPLIES TO
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Foundation
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Ultimate 64-bit Edition
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseadvanced kbsurveynew KB2518423

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