Invalid Page Fault Opening File in Microsoft Paint

Article translations Article translations
Article ID: 162500 - View products that this article applies to.
This article was previously published under Q162500
Expand all | Collapse all

On This Page

SYMPTOMS

After you install Microsoft Office 97 on your computer, you may receive the following error message when you open an image file in Microsoft Paint:
This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
If you click Details, you receive an error message similar to the Following message:
MSPAINT caused an invalid page fault in module MSPAINT.EXE at 0137:0042d3fe.

CAUSE

This problem occurs because of a conflict between Microsoft Paint and the graphics import filters included with Microsoft Office 97.

The problem may occur when you open the following types of files:
DRW
EPS
GIF
JPEG
JPG
PCD
PICT
TGA
TIFF
The problem may also occur when you open any other type of file that requires a graphics import filter.

The problem does not occur when you open PCX (PC Paintbrush) or BMP (Windows bitmap) image files.

RESOLUTION

Windows 95

  1. Download the Paint95.exe file from the Microsoft Download Center to an empty folder.
  2. Double-click the file you downloaded in step 1 to expand it.
  3. Copy the Mspaint.exe file to the Program Files\Accessories folder.
  4. Copy the three .dll files to the Windows\System folder.
  5. Restart your computer.

Windows NT 4.0

  1. Download the Paintnt.exe file from the Microsoft Download Center to an empty folder.
  2. Double-click the file you downloaded in step 1 to expand it.
  3. Copy the .exe and .dll files to the Winnt\System32 folder.

    NOTE: You may not be able to copy the Msvcrt.dll file if it is in use. If this is the case, boot your computer to Windows 95 or MS-DOS and then copy the file. If your hard drive uses the NTFS file system, you must rename the file first, and then copy the new Msvcrt.dll file.

    If you receive an error message stating "Cannot rename Msvcrt: The specified file is being used by Windows" you must rename the original Msvcrt.dll file and copy the new version to the Winnt\System32 folder from a Windows NT command prompt.
  4. Restart your computer.

Obtaining the Updated Files

The following files are available for download from the Microsoft Download Center:
Collapse this imageExpand this image
Download
Download Paint95.exe now
Collapse this imageExpand this image
Download
Download Paintnt.exe now
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. Note The Office 2000 .pcx filter also causes problems with Paint. Downloading the updated MSPaint program resolves this.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The graphics import filters included with Microsoft Office 97 are not compatible with the versions of Microsoft Paint included with Microsoft Windows 95 and Microsoft Windows NT version 4.0.

If you have not installed the patch, do not attempt to open image files in Microsoft Paint unless they are either PCX or BMP files.

Properties

Article ID: 162500 - Last Review: August 5, 2004 - Revision: 4.2
APPLIES TO
  • Microsoft Windows 95
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Office 97 Standard Edition
Keywords: 
kberrmsg kbdownload kbgraphxlinkcritical kbinterop kbfile KB162500

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com