Professional Support Options

Support for Small and Medium Businesses

Self-help support

Support from Microsoft Partners

Microsoft Partners are technical experts that deliver Microsoft solutions to customers. Use Microsoft Pinpoint to find an IT expert, including software applications and professional services to solve specific business issues and support long-term goals.

Microsoft Professional Support

Professional Support provides you with access to Microsoft experts, to help you address problems encountered with the development, deployment and management of Microsoft software in business environments.

Professional Support is available as a single “pay-per-incident” (PPI) or an annual contract with five incidents. Professional Support incidents focus on troubleshooting a specific problem, error message, or functionality that is not working as intended for Microsoft products. An incident is defined as a single support issue and the reasonable effort to resolve it. Incidents may be submitted online or over the phone. Response time will be between 2 and 8 hours, depending on severity of incident.

PriceTo PurchaseTo Submit incident
Professional Support
Single Incident
$499 USD for
one incident
Professional Support
5-Pack Annual
Support Contract
$1,999 USD for
five incidents
Call 1-800-MICROSOFT
(1-800-642-7676)
Business, then Technical
Support or
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Professional Advisory Services

Microsoft Professional Advisory services are designed for developers, IT professionals and small and medium business customers to provide advice and information to enable customers to deliver their own solution, e.g. providing recommendations and best practices for design, development and deployment, leveraging Microsoft products and technologies. This offering does not include hands on configuration, writing custom code, onsite consulting, root cause analysis or account management.

Microsoft provides Professional Advisory services for the same price as a Professional Support incident, and the delivery time is expected be similar to a support incident, typically 2 to 3 hours. Requests may be rescoped to fit the limited delivery time or the service may be declined. Professional Advisory services are available during normal business hours: 6:00 AM – 6:00 PM Monday to Friday, excluding public holidays. Response time will be 8 hours. Simply call us at 1-800-642-7676, stating that you are calling for Professional Advisory Services.

Professional Advisory services are not offered for Cloud and Online Services, except for Azure Professional Direct customers. For longer duration requests, advisory services for Cloud and Online Services or to have solutions delivered to you, please contact our Microsoft partners.

Frequently Asked Questions

Support for IT Professionals and Developers

Self-help support

Support from Microsoft Partners

Microsoft Partners are technical experts that deliver Microsoft solutions to customers. Use Microsoft Pinpoint to find an IT expert, including software applications and professional services to solve specific business issues and support long-term goals.

Support through a Microsoft Program

If you are enrolled in the following Microsoft programs, you may be entitled to no-charge telephone or online support incidents:

Last Review : February 10, 2015