Professional Support Options
Self-Help Support Options
Microsoft Professional Support
Professional Support gives you access to Microsoft experts, to help resolve problems encountered with the development, deployment and management of Microsoft software in business environments.
Professional Support is available as a single “pay-per-incident” (PPI), an annual contract with five incidents or can be redeemed as part of another Microsoft program that includes Professional Support services.
Professional Support incidents can be applied to troubleshoot a specific problem, error message, or functionality that is not working as intended for Microsoft products. An incident is defined as a single support issue and the reasonable effort to resolve it. Incidents may be submitted online or over the phone. Response time will be between 2 and 8 hours, depending on severity of incident.
Business-critical after-hours support is available for $515 USD per incident and provides support only for business-critical issues. Service is available after business hours, on weekends, and during public holidays. To purchase after-hours support, please call us at 1-800-642-7676.
Support through a Microsoft Program
If you are enrolled in the following Microsoft programs, you may be entitled to Professional Support:
Microsoft Professional Advisory services are designed for developers, IT professionals and small and medium business customers to provide advice and information to enable customers to deliver their own solution. This includes providing recommendations and best practices for design, development and deployment, leveraging Microsoft products and technologies. This offering does not include hands on configuration, writing custom code, onsite consulting, root cause analysis or account management.
Microsoft provides Professional Advisory services for the same price as a Professional Support incident, and the delivery time is expected be similar to a support incident, typically 2 to 3 hours. Requests may be rescoped to fit the limited delivery time or the service may be declined. Professional Advisory services are available during normal business hours: 6:00 AM – 6:00 PM Monday to Friday, excluding public holidays. Response time will be 8 hours. Simply us at 1-800-642-7676, stating that you are calling for Professional Advisory Services.
Professional Advisory services are not offered for Cloud and Online Services, except for Azure Professional Direct customers. For longer duration requests, advisory services for Cloud and Online Services or to have solutions delivered to you, please contact our Microsoft Partners.
Frequently Asked Questions
For additional information please review the Frequently Asked Questions.